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Company Terms / Tracking

Legal Notice:

JDM Monster is not responsible for failure to comply with Local, State, or Federal laws regarding motor vehicles. We highly recommend professional installation by a competent mechanic for all products.

Privacy Policy:

JDM Monster requests your basic contact information such as name, address, email address, and telephone number in order to properly fill your order. All transactions are processed on a secure server.

Billing:

JDM Monster accepts all major credit cards issued by US banks, online through the SecurePay and Paypal systems. Other accepted forms of payment are cashiers check/money order and bank wire transfer. We do not offer cash on delivery (COD) as a form of payment, nor do we accept non-US credit cards. All orders are billed at the time they are placed. We will only ship to the confirmed address for the credit card holder. If you need to ship to an alternate address, please provide the 1.800 customer service number from the back of your credit card in the appropriate box during checkout. We will not accept credit cards that do not pass our stringent fraud protection measures, which include gathering the CVV2 digits and verifying the billing address and cardholder information. JDM Monster reserves the right to decline any purchase at any time, and may do so if we suspect a credit card is being used fraudulently.

Pricing:

Prices are always subject to change without notice. Pricing errors are not the responsibility of JDM Monster. If a pricing error occurs prior to shipment, we will either refund the transaction in full or give the customer the option to pay the correct price. If a pricing error is found after shipment, we will correct the mistake and require the customer to pay the intended price or return the product immediately. All sales are final, meaning there are no returns unless there is express written consent from JDM Monster. See the 'Return & Cancellation' portion of this section for more information. In every case, efforts are made to ensure customer satisfaction with products sold.

Sales Tax:

California residents are subject to sales tax.

Tracking / Online Order Process

Tracking numbers are distributed by email at the end of the business day. We request your patience when placing an online order; we will send tracking as soon as we have it.

PROCESSING:

Orders are filled during business hours only, in the order that they are received. Invoices are e-mailed and not included with the shipment.

SHIPPING:

'In stock' items ship from our facility via FedEx. Pickups are daily, and tracking is emailed automatically within 12 hours of FedEX's receipt of the item. Larger items (i.e. hoods) ship via truck freight, usually within a similar time frame. USPS items (to APO and PO Box addresses) valued over $200 must be taken to the local Post Office for shipment, so they can take slightly longer to ship. Certain items ship from other locations other than from our California facility, which may extend or shorten the transit time depending on your location.

OUT OF STOCK/BACKORDERED ITEMS:

All 'out of stock' items are either purchased from the manufacturer/distributor for drop shipment (meaning they will ship directly to you, and we do NOT get tracking numbers) or invoices are held until a shelf product comes back into stock. An order for an item that is out of stock for 2 weeks or less will be kept. Online orders for items backordered longer than 2 weeks will be cancelled automatically, UNLESS it is noted to be a 'special order item'. If we cancel a backordered product on your order, we will generally ship the other items, unless they are directly related to the omitted item.

RETURN/CANCELLATION POLICY:

We accept returned items in new or like new condition within 15 days of invoice date accompanied by the proper invoice. However, there is a 25% restocking fee for all returned items. There is no return or exchange policy on any special priced products. Parts that have already been installed cannot be returned at our discretion.

Cancellation of ordered item shipped via ground service must be requested within 1 week of order. The cancellation of ordered item will be subject to a 10% cancellation fee of total invoice. Cancellation of ordered items shipped via expedited service must be requested within 24 hours of placed order. The cancellation of ordered item will be subject to a 5% cancellation fee of total invoice. All international and phone orders are non-cancelable.

Analytics

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.